OpenAI Swarm

OpenAI Swarm is a framework designed for building multi-agent systems in Python. FAQs below.

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OpenAI Swarm
January 20, 2025
Airline Customer Service Multi-Agent System
The Airline Customer Service Multi-Agent System is a specialized network of AI agents designed to handle various aspects of airline customer service. The system includes multiple specialized agents working together, including a Triage Agent for initial request classification, Flight Modification Agents handling booking changes and cancellations, and a Lost Baggage Agent for tracking and resolving luggage issues. Each agent is specifically trained for its role, allowing for detailed and accurate handling of specific types of customer requests while maintaining coordination across the entire service network.
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Frequently asked questions

What is the difference between OpenAI Swarm and Autogen?

OpenAI Swarm and Autogen are both frameworks for multi-agent systems but differ in structure and collaboration methods. Swarm focuses on flexibility with customizable agents and handoffs, while Autogen offers structured agent types and diverse communication modes. Swarm emphasizes simplicity and control, whereas Autogen provides more defined task execution and collaboration models.

What is Swarm by OpenAI?

Swarm is OpenAI's open-source framework designed to orchestrate multiple AI agents efficiently. It simplifies the creation, coordination, and execution of AI agents within applications. Swarm operates on two main abstractions: agents, which handle specific tasks, and handoffs, which allow agents to transfer control seamlessly. It is lightweight, controllable, and fully open-source, making it a flexible tool for developers.