The Citizen Services agent is a comprehensive public service information system designed to help citizens navigate government services and programs. It provides detailed guidance about available services, eligibility requirements, and application procedures across various government departments and programs. The system can handle complex queries about public services, guide citizens through application processes, and provide updates on service status or applications. It also helps citizens understand which services they might qualify for based on their specific circumstances.

This system dramatically improves access to government services by providing 24/7 assistance and reducing the need for citizens to visit government offices or wait on phone lines. It increases efficiency in public service delivery by ensuring citizens are directed to the right services and have the correct information before starting applications. The automation also significantly reduces the workload on public service staff while improving citizen satisfaction through faster response times and more consistent service delivery.

The estimate assumes that comprehensive documentation of public services and eligibility requirements is already available in a structured format. It presumes that necessary integrations with government service systems are in place and properly configured. The timeline also assumes familiarity with Microsoft Copilot Studio and experience in building public sector solutions, as well as understanding of government service delivery requirements and compliance standards.