The Customer Ticket Management system is an advanced support tool that integrates with existing ticketing databases through a customized chatbot interface. The system provides support teams with instant access to comprehensive customer interaction histories, enabling them to understand past issues and resolutions quickly. It aggregates information from multiple ticketing sources to create a unified view of customer interactions, allowing support staff to see the full context of customer relationships and previous support incidents.

This system reduces ticket resolution time by up to 50% by providing immediate access to relevant customer history and previous solutions. It improves first-contact resolution rates by giving support staff complete context about past interactions and solutions. The system also enhances customer satisfaction by enabling more personalized support experiences, while reducing the cognitive load on support staff by eliminating the need to search through multiple systems.

The estimate assumes that the Glean Platform is already set up and configured in the environment. It presumes that the ticketing system APIs and data structures are well-documented and accessible. The estimate also considers that the development team has experience with customer support workflows and that necessary data access permissions are already in place.