Order Management is a comprehensive system that automates the entire order processing lifecycle across multiple sales channels. The system handles everything from initial order placement to confirmation, tracking, and status updates, while maintaining real-time inventory accuracy. It coordinates with warehouse management systems, payment processors, and shipping providers to ensure smooth order fulfillment. The system can handle complex scenarios such as split shipments, backorders, and multi-channel inventory allocation.

This automation reduces order processing time by up to 70% through elimination of manual data entry and automated validation checks. It significantly improves order accuracy and reduces costly shipping errors through automated verification and cross-checking. The real-time inventory synchronization across channels prevents overselling and improves customer satisfaction, while the automated status updates reduce customer service inquiries about order status.

The estimate assumes that Salesforce Agentforce platform is already set up and integrated with existing e-commerce platforms. It presumes that connections to inventory management systems and shipping providers are already established. The estimate also considers that the development team has experience with retail operations and order fulfillment processes, and that necessary APIs for payment processing and shipping integration are available.