ServiceNow Agents
ServiceNow Agents
February 19, 2025

Finance & Expense Approval Agent

Finance Operations
Horizontal
Universal
16 hours

Description

This AI agent automates the expense approval process by reviewing expense reports against company policies, automatically approving low-risk transactions, and flagging suspicious items for human review. It manages the entire workflow from submission to reimbursement, including sending reminders for pending approvals and maintaining audit trails.

Key Benefits

Accelerates expense reimbursement process. Ensures consistent policy enforcement across all expense submissions. Reduces fraud through automated detection of suspicious patterns.

Time to Build Assumptions

Assumes using ServiceNow's Financial Service Management templates. Assumes expense policies and approval workflows are documented. Time involves configuring approval rules and testing various expense scenarios.

About

ServiceNow Agents

ServiceNow AI Agents optimize workflows across IT, HR, and customer service, leveraging LLMs for intelligent task execution, seamless collaboration, and robust governance.

ServiceNow's Financial Service Management includes pre-built expense management capabilities. The platform provides automated approval workflows and policy enforcement tools. Integration with financial systems is standardized.
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