The Product and Service Information Agent is an intelligent system that maintains and delivers comprehensive product and service information across all customer touchpoints. The system maintains dynamic product catalogs, technical specifications, pricing details, and service information while providing intelligent responses to both customer and employee queries. It can handle complex product comparisons, provide detailed specifications, and offer contextual recommendations based on customer needs. The system ensures consistency in product information across all channels while automatically updating information based on product changes or updates.

This agent reduces the time spent by sales and support teams on product-related queries by up to 60%, allowing them to focus on higher-value activities. It significantly improves customer satisfaction by providing instant, accurate product information and reducing the need for customers to contact support for basic product details. The consistent product information across all channels reduces confusion and improves customer confidence in purchasing decisions, while the automated updates ensure that all stakeholders always have access to the most current product information.

The estimate assumes that Salesforce Agentforce platform is already set up and configured in the environment. It presumes that product catalogs and technical documentation are already structured and available in a digital format. The estimate also considers that the development team has experience with product information management systems, and that necessary integrations with inventory and pricing systems are established.